Terms and Conditions
WELL BEGUN IS HALF DONE…At SVV, I am a voiceover artist in addition to being a voice coach, mentor and providing personal branding, promotion and marketing services.
Before we start, we’ll have a chat – by email or phone – to establish what you want, your deadline, and how and where you’ll use the finished training or material. That way I’ll understand your needs and be able to provide you with a quote. We will freeze them with an agreement so that no one is in the dark.
In case I am fishing for sponsorships to create and execute an event on your behalf, you will need to display Shilpi’s Voice & Visuals logo to show the association in all creative materials and marketing collaterals.
I don’t work in the bargain basement, but I promise that my price will be fair, and I’m always happy to explain myself. If I can’t accurately price a job, I may refer it to one of my agents to handle the numbers.
Before you go further, I need to assert that I am all about ethical business practices and always treat each of my clients and sponsors with utmost respect and care. I will expect the same from you.
ABOUT THE FEE
Like most professionals, my rates are based on a combination of two elements- the amount of work involved and the scope of usage. The first part is calculated by looking at the length of the script, whether we are recording “wild” or fitting to an existing video or guide track, and whether you wish to direct the session with me on the line or not.
The second part – the usage fee – depends on where the finished project will be shown (e.g. internal usage within a company, on a client’s website, their YouTube channel, pre-roll advertising for the web, events, radio and television advertising, etc.) and for how long. You have the option to “buy out” the usage in some cases and use the voiceover indefinitely, though many clients choose to licence usage for a year or two. This approach can reduce initial cost and allow you to see how well the project performs. You can then either renew the licence for a further run, or take the opportunity to update the existing project or create something entirely new.
About the other services I offer, the fee depends on the scope of work and it is usually fixed on a case to case basis.
BEFORE I HIT RECORD
I’ll ask you to review the quote and agree in writing (usually by return email) and this will act as our contract. I won’t share anything you don’t want me to, but I do like to use social media, and I believe in the benefits of mutual promotion where appropriate. That said, I’m happy to sign an NDA if you need me to, so now is a good time to ask.
Before I begin recording, you’ll need to give me the final, approved version of your script. If you need to direct the session online, we’ll agree a mutually convenient time. Most of my voiceover work is done on my own, in my home studio or a professional voice studio (though I’m always happy to discuss travel if needed – especially if you’re based somewhere exotic).
If I’m recording solo, you’ll need to give me some pointers on how you want the voiceover to sound – possibly by referencing some of my demos, if you’re not used to giving direction. We might agree that I record a couple of paragraphs for your approval at this point – just to make sure we’re on the same page (so to speak). If there are non-English words, acronyms, or technical language, now’s the time to point these out so your recording doesn’t get delayed.
About other services, the best way to go about it will be sit and discuss all details and put it on the agreement.
THE RECORDING
I work only with professional-grade audio equipment, in my acoustically treated, soundproof studio.
Unless you ask for something different (which you’re welcome to do), I’ll record and edit the voiceover track to my standard specifications. For the technically inclined, this means:
∞ uncompressed audio
∞ peaks at -3dB
∞ breaths removed (as best suits the material)
∞ supplied as a 16-bit/48kHz WAV or MP3 file, which I’ll usually send to you via Dropbox or email (though FTP doesn’t scare me if you’re Old Skool…)
For the less technical, this means you’ll get clean, broadcast-quality audio that’s ready to use in your production. Your editor or sound designer will love it, and it will be in a form they can work with easily.
WHAT NEXT?
Most of the time, that’s it! But sometimes I know there are things that won’t be quite right, so…
If I’ve made a mistake, I promise to fix it free of charge and in a timely manner. Hopefully the test read, and the discussion we had earlier, will mean this doesn’t happen. But if it does, it’s cool.
If you’ve made a mistake in the script, or if words need to be changed for whatever reason, I may charge a small fee to cover the time taken to put it right, as this is time I can’t be working with another client.
Remember, I do only “International English” voice. Just keep in mind that I always want you to be happy when you work with me. That way you’ll trust me, tell your friends, and hopefully keep coming back, again and again.
Hopefully that all sounds reasonable? After all, I am all about fair play!
REFUND POLICY
Cancellations
Open communication for clarity is topmost priority for us. We encourage all clients to make informed decisions without rushing. To ensure this we take the responsibility of having a detailed consultation about the association and ask the client to spend enough time prior to making their decision to sign up. Soon after ascertaining their interest and intention regarding their desired outcomes, we propose the solution and customise a schedule as per mutual convenience.
After signing up we expect the clients to adhere to the following cancellation guidelines:
1. 50% Refund: One week after signing up should there be any contingency at the clients’ end and they decide to cancel the association, they can avail a 50% refund of the original amount.
2. No Refund Policy: Time and expertise is our non-negotiable resource. One week after signing up, there are no refunds.
3. There will be 100% fee levied on all cancellations or no-shows without sufficient notice.
4. Rescheduling: We exercise compassion towards challenges arising due to contingencies. We are open to rescheduling a session depending on the service signed up for and the availability of the resource.
OTHER TERMS
a. Shipping Policy – We provide voice training services, online and in traditional mode and therefore a shipping policy does not apply.
b. Privacy Policy – Please refer to https://shilpisvoiceandvisuals.com/privacy/
c. Contact Information – Mrs. Shilpi Das Chohan, A-201, Ajmera Arista, 16 Service Road, Annaiah Reddy Layout, BENGALURU, KARNATAKA 560043, India, Ph#: 9110875855, Email: shilpi@shilpisvoiceandvisulas,com
d. Return Policy – Apart from the cancellation policy mentioned above, no returns will be provided during the period of service as agreed upon.
e. Dispute Resolution – All disputes will be subject to the jurisdiction of the Honorable High Court of Karnataka.
Unless you ask for something different (which you’re welcome to do), I’ll record and edit the voiceover track to my standard specifications. For the technically inclined, this means:
∞ uncompressed audio
∞ peaks at -3dB
∞ breaths removed (as best suits the material)
∞ supplied as a 16-bit/48kHz WAV or MP3 file, which I’ll usually send to you via Dropbox or email (though FTP doesn’t scare me if you’re Old Skool…)
If you’ve made a mistake in the script, or if words need to be changed for whatever reason, I may charge a small fee to cover the time taken to put it right, as this is time I can’t be working with another client.
Open communication for clarity is topmost priority for us. We encourage all clients to make informed decisions without rushing. To ensure this we take the responsibility of having a detailed consultation about the association and ask the client to spend enough time prior to making their decision to sign up. Soon after ascertaining their interest and intention regarding their desired outcomes, we propose the solution and customise a schedule as per mutual convenience.
2. No Refund Policy: Time and expertise is our non-negotiable resource. One week after signing up, there are no refunds.
3. There will be 100% fee levied on all cancellations or no-shows without sufficient notice.
4. Rescheduling: We exercise compassion towards challenges arising due to contingencies. We are open to rescheduling a session depending on the service signed up for and the availability of the resource.
b. Privacy Policy – Please refer to https://shilpisvoiceandvisuals.com/privacy/
c. Contact Information – Mrs. Shilpi Das Chohan, A-201, Ajmera Arista, 16 Service Road, Annaiah Reddy Layout, BENGALURU, KARNATAKA 560043, India, Ph#: 9110875855, Email: shilpi@shilpisvoiceandvisulas,com
d. Return Policy – Apart from the cancellation policy mentioned above, no returns will be provided during the period of service as agreed upon.
e. Dispute Resolution – All disputes will be subject to the jurisdiction of the Honorable High Court of Karnataka.